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[HCMC] Network and System Support
Nơi làm việc:Hồ Chí Minh (TP)Số lượng: 1Ngày hết hạn:1/7/2026MÔ TẢ CÔNG VIỆC:
End-User IT Support
- Provide first-level technical support for end-users related to PCs, laptops, printers, scanners, software, email, network, and Wi-Fi issues..
- Troubleshoot hardware and software problems and provide onsite support when required.
- Install, configure, and maintain Windows OS, Microsoft Office, antivirus software, and standard business applications
- Support user account setup, password reset, and basic access requests
- Support meeting room IT equipment and conference systems, support technical for events.
IT Operations Support
- Support daily IT operation activities to ensure stable IT services within HCM Office.
- Perform routine inspection and maintenance of IT equipment.
- Support basic network troubleshooting including LAN, Internet, Wi-Fi, and VPN connectivity issues.
- Escalate complex infrastructure or server-related issues to the IT team or vendors.
Asset & Documentation Management
- Maintain and update IT asset inventory records.
- Prepare and maintain basic IT documentation, user guides, and support records.
- Monitor hardware/software allocation and support asset tracking activities.
IT Security Support
- Support implementation of company IT security policies and standards.
- Ensure endpoint antivirus and security software are properly updated.
- Report suspicious activities, security incidents, or abnormal system behavior to the IT Leader.
- Support basic IT security awareness activities for users.
Vendor & Project Coordination
- Coordinate with external IT vendors for equipment repair, maintenance, and troubleshooting.
- Support company-wide IT projects, rollout activities, and system upgrades.
Other Tasks
- Perform other IT-related duties assigned by HR management or the IT Leader.
YÊU CẦU CÔNG VIỆC:
Education:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Networks, or related fields.
Preferred Certifications
- MCSA: Microsoft Certified Solutions Associate
- CCNA (Cisco Certified Network Associate) certifications is an advantage
Technical Skills & Experience: 1–2 years of experience in IT Support
- End-User Support: Experience in troubleshooting Windows OS, Microsoft Office, printers, and common business applications. Experience supporting desktops, laptops, and peripheral devices
- Basic Infrastructure Knowledge: Basic understanding of network systems including LAN, Wi-Fi, VPN, DHCP, and DNS, Basic knowledge of server systems and Active Directory is an advantage.
- IT Operations: Experience in IT helpdesk or onsite IT support roles.
Soft Skills:
- Problem-solving and analytical skills.
- Service-minded attitude and good communication skills.
- Ability to work independently.
- Willingness to learn new technologies.
THÔNG TIN KHÁC:
- Probation: 2 months of probation with full salary
- Working time: 40 hours/week
- Training:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner’s mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health - Colleagues: Friendly & Supportive
- Annual Leave:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years. - Benefits:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events - Other Allowances:
Parking fee
© 2015 Bản quyền của Công ty TNHH Rohto-Mentholatum (Việt Nam)
Số ĐKKD: 3700239769 do Sở KHĐT T. Bình Dương cấp ngày 23/09/1998
Địa chỉ: 16 VSIP đường số 5 Khu công nghiệp Việt Nam - Singapore, P. Thuận Giao, Thành phố Hồ Chí Minh
Email: enquiries@rohto.com.vn - Hotline: 028 – 38229322Quy định chung | Chính sách bảo mật | Chính sách xử lý dữ liệu cá nhân
