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[HCMC] Customer Service Officer

Nơi làm việc:Hồ Chí Minh (TP)
Số lượng: 1
Ngày hết hạn:26/5/2026

MÔ TẢ CÔNG VIỆC:

  • Get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
  • Do CS Weekly report
  • Daily check the content and images for upload on Fanpage.
  • Update new products, promotion, TVC, Clip...on fanpage, youtube,…
  • Control consultation regarding customers’ Q&A on fanpage, youtube.
  • Manage and update product information into CRM system
  • Support in Weekly Customer gathering organization in HCM, Ha Noi, Da Nang.
  • Support in sending Birthday Cards to valued customers.
  • Key in customers database shared by supermarket, pharmacy,…
  • Follow other duties required from CS Leader

YÊU CẦU CÔNG VIỆC:

  • Female, welcome fresh graduate from University or under 1 year experience (Business Administration major)
  • Have passion in service industry;
  • Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
  • Flexibility to respond to a range of different work situations,
  • Can working independently, ability to multi-task, prioritize, and manage time effectively
  • Be willing to work overtime occasionally if requested
  • Proficiency in both English and Vietnamese communication
  • Proficiency in using MS Word, Excel, PowerPoint, Social network
  • Photoshop, AI, canva skill is an advantage

For more information about career opportunities, please go to website rohto.com.vn (Cơ hội nghề nghiệp)

Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN

THÔNG TIN KHÁC:

  • Probation: 2 months of probation with full salary
  • Working time: 40 hours/week
  • Training:

    A2E skill training
    Pre-mortems
    Prioritization
    Problem solving
    Owner’s mindset
    Idea generation
    Coaching
    Influencing
    Courageous conversations
    Effective communication
    Presenting with impact
    Closed-loop conversations
    Creating business value
    Effective meetings
    Effective emailing
    Organizational health

  • Colleagues: Friendly & Supportive
  • Annual Leave:

    - 15 working days: from full 1 year to less than 3 years;
    - 16 working days: from full 3 years to less than 7 years;
    - 22 working days: from full 7 years or more to less than 37 years.

  • Benefits:

    Japanese Health Insurance for Staffs over 2 years contribution
    Company trip, Team building activities
    Holiday events

  • Other Allowances:

    Parking fee

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© 2015 Bản quyền của Công ty TNHH Rohto-Mentholatum (Việt Nam)

Số ĐKKD: 3700239769 do Sở KHĐT T. Bình Dương cấp ngày 23/09/1998
Địa chỉ: 16 VSIP đường số 5 Khu công nghiệp Việt Nam - Singapore, P. Thuận Giao, Thành phố Hồ Chí Minh 
Email: enquiries@rohto.com.vn - Hotline: 028 – 38229322

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